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Find answers to common questions or reach out to our support team.
Frequently Asked Questions
No. HxF AI is a wellness companion that provides general health information and guidance. It's designed to complement, not replace, professional medical advice. Always consult healthcare providers for medical decisions, diagnoses, or treatment plans.
Your privacy is our priority. Health data is processed on-device when possible, encrypted in transit and at rest, and never sold to third parties. We collect only what's necessary to provide personalized guidance.
Here's what each plan offers:
Free
5 daily AI chats with ads
Pro - $9.99/month
20 chats, ad-free experience, 15 MB uploads
Max - $19.99/month
40 chats, priority AI responses, 20 MB uploads
All plans include HealthKit integration.
Yes, absolutely. Cancel anytime through your Apple ID settings. You'll retain access until the end of your billing period. No questions asked, no hidden fees.
To cancel: Open iOS Settings > tap your Apple ID > Subscriptions > HxF > Cancel Subscription
Our AI achieves 90%+ accuracy on common foods and meals. For best results:
- Ensure good lighting
- Capture the full plate
- Avoid blurry images
The AI continuously improves with each scan.
HxF uses a combination of ChatGPT (OpenAI), Claude (Anthropic), and Gemini (Google) to provide diverse, balanced perspectives on your health questions.
Yes! While HealthKit integration enhances personalization, all core features work independently. You can manually input health data or use HxF purely for AI conversations.
Note: HealthKit is not available on iPad.
All daily limits (messages, food scans, plan generations) reset at midnight in your local timezone. Unused allowances don't roll over.
Subscription Plans
Free
Get started at no cost
- ✓ 5 AI messages per day
- ✓ Ad-supported experience
- ✓ HealthKit integration
Pro
For dedicated fitness enthusiasts
- ✓ 20 AI messages per day
- ✓ Ad-free experience
- ✓ 15 MB file uploads
- ✓ Personalized workout plans
- ✓ Custom diet plans
3-day free trial included
Max
For power users who want it all
- ✓ 40 AI messages per day
- ✓ Everything in Pro
- ✓ Priority AI responses
- ✓ 20 MB file uploads
3-day free trial included
Save with annual billing on all paid plans
Troubleshooting Tips
- 1Restart the app - Force-close HxF and reopen it
- 2Check permissions - Verify Health, Camera, and Microphone access in Settings
- 3Update the app - Make sure you have the latest version from the App Store
- 4Restart your device - Sometimes a device restart resolves issues
- 5Check internet connection - HxF requires an internet connection for AI features
Medical Disclaimer
Important: Not a Substitute for Professional Medical Advice
HxF provides general health and fitness information for educational purposes only. It is not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you read or heard from this app.
In case of emergency, call emergency services (911) immediately