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Find answers to common questions or reach out to our support team.
Frequently Asked Questions
No. HxF AI is a wellness companion that provides general health information and guidance. It's designed to complement, not replace, professional medical advice. Always consult healthcare providers for medical decisions, diagnoses, or treatment plans.
Your privacy is our priority. Health data is processed on-device when possible, encrypted in transit and at rest, and never sold to third parties. We collect only what's necessary to provide personalized guidance.
Here's what each plan offers:
Free
Core coaching features with an ad-supported experience
Pro
More daily access, ad-free use, and expanded planning tools
Max
Broadest access tier with priority responses and premium features
Exact pricing, billing cadence, and availability are shown in the App Store for your region.
Yes, absolutely. Cancel anytime through your Apple ID settings. You'll retain access until the end of your billing period. No questions asked, no hidden fees.
To cancel: Open iOS Settings > tap your Apple ID > Subscriptions > HxF > Cancel Subscription
Food recognition provides best-effort estimates. For better results:
- Ensure good lighting
- Capture the full plate
- Avoid blurry images
Review nutrition estimates before relying on them for tracking or decisions.
HxF uses a combination of ChatGPT (OpenAI), Claude (Anthropic), and Gemini (Google) to provide diverse, balanced perspectives on your health questions.
Yes! While HealthKit integration enhances personalization, all core features work independently. You can manually input health data or use HxF without connecting Apple Health.
Note: HealthKit is not available on iPad.
Daily allowances reset once per day on the app's server-side schedule. Unused allowances don't roll over.
Subscription Plans
Free
Get started at no cost
- Core AI coaching
- Ad-supported experience
- HealthKit integration
- Food photo analysis
Pro
For more consistent coaching and planning
- Expanded daily usage
- Ad-free experience
- Richer uploads and attachments
- Personalized workout plans
- Custom diet plans
Trial details are shown in the App Store where available
Max
For the broadest access and premium support
- Highest daily access tier
- Everything in Pro
- Priority AI responses
- Premium uploads and attachments
Trial details are shown in the App Store where available
Check the App Store in your region for exact pricing and billing options
Troubleshooting Tips
- Restart the app - Force-close HxF and reopen it
- Check permissions - Verify Health, Camera, and Microphone access in Settings
- Update the app - Make sure you have the latest version from the App Store
- Restart your device - Sometimes a device restart resolves issues
- Check internet connection - HxF requires an internet connection for AI features
Medical Disclaimer
Important: Not a Substitute for Professional Medical Advice
HxF provides general health and fitness information for educational purposes only. It is not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you read or heard from this app.
In case of emergency, call emergency services (911) immediately